Booking terms — Stillwater Day Spa

Last updated: September 16, 2026

These terms apply to treatments, gifts and memberships booked with Stillwater Day Spa, whether at the spa or at your home. By booking, you agree to them.

1. Bookings and deposits

Your booking is confirmed once we receive the deposit, by Interac e-Transfer or by card (through Stripe). Massage, facials, body treatments, spa days and couples or friends' bookings take a 50% deposit; celebrations (showers, birthday parties) take 30%. Skin consultations need no deposit.
Paying by Interac e-Transfer takes 3% off the whole booking, and the deposit is worked out on the lower price. Card payments are at the full price.
The deposit is due within 24 hours of booking, or 2 hours before the treatment if that's sooner. For e-Transfers, please include your booking code (it looks like SW-7K3QX) in the message.
We hold your room until the deadline. If the deposit hasn't arrived by then, the booking is released and the time offered to other guests.
The deposit comes off your total. For everything except celebrations, the rest is paid at the end of your visit.
The price you're shown before you confirm includes everything you chose: the treatment for each person, any group discount, add-ons and the travel fee. Prices are per person.

2. Celebrations

The 30% celebration deposit is non-refundable. It holds the lounge and the team for your afternoon, which can't be refilled at short notice.
The balance is due 7 days before the day. We'll remind you by email and text 7 days and 3 days before, with a link to pay by card or instructions for e-Transfer. If it's still unpaid two days before, we'll contact you to sort it out.
Celebrations booked less than 7 days ahead are paid in full when you book.
If you reschedule at least 24 hours ahead, your deposit (and any balance paid) moves to the new date.
To change the number of people, please contact us at least 24 hours ahead. We can usually add someone on the day if a room is free, at the per-person price.

3. Rescheduling

You can reschedule up to 24 hours before your treatment using the Manage my booking link in your booking email. Your deposit moves to the new time.
Changes with less than 24 hours' notice can't be made online. Please reply to your booking email; any change within 24 hours is treated as a late cancellation.

4. Cancellations and missed appointments

Treatments, spa days, couples and friends' bookings: cancel at least 24 hours ahead (with Manage my booking, or by replying to your booking email) and we refund your deposit minus a $10 cancellation fee. Card payments are refunded to the same card; e-Transfer deposits are sent back by e-Transfer within 2 business days.
Celebrations: the deposit, and any balance already paid, is not refunded when you cancel. Rescheduling at least 24 hours ahead instead moves everything you've paid to the new date.
If you cancel with less than 24 hours' notice, or don't come (or aren't home when we arrive), the deposit is kept.
If we ever need to cancel or move your treatment — for example because your therapist is unwell and nobody else is free — we'll offer a new time with everything you've paid carried over, or refund it in full.

5. Your therapist

Every booking reserves named members of the team for the whole treatment — two therapists for a couples massage, a therapist, an aesthetician and a host for a spa day. If someone becomes unavailable, your booking moves to a colleague with the same skills at the same time, and we email you. If nobody suitable is free, we'll contact you to find a new time.

6. In-home spa parties

Celebrations can be booked at your home. These bookings need your address when you book. The travel fee is one per booking: $80, the local area; $140 for the surrounding area.
Please have ready: a room we can darken a little, two power outlets, somewhere to park near the entrance, and access to a bathroom. Tell us about stairs, elevators, parking passes or buzzer codes when you book.
Tell us the time you need to be finished by, and please make sure everyone is there when we start. Time lost to late arrivals or access problems can't always be made up.

7. Group bookings

Friends' facials, showers and birthday parties can include up to six people. The price is per person, and each extra person adds time to the booking.
From four people, 10% comes off the treatment part of the price. Per-person add-ons are charged for each person; the robe and the travel fee are once per booking.
We don't allow outside alcohol. Tea, bubbly and bites can be added when you book.

8. Gifts and memberships

A gift or membership is a bundle of visits, listed on the gifts page. It's paid in full, by e-Transfer (3% off) or by card. Unpaid orders are cancelled after 48 hours.
Bundles and their visits never expire. Ontario's Consumer Protection Act bans expiry dates on gift cards, and we don't put one on anything.
Book each visit online with the code; no deposit is needed. Anyone with the code can book with it, so it can be given away, and it should be kept private if it's yours. A group booking uses one visit per person. Add-ons and travel aren't included and are paid at the visit.
A visit cancelled or rescheduled at least 24 hours ahead goes back on the code; with less notice, or a missed appointment, the visit is used.
The bridal shower bundle is non-refundable, but its visits can be rescheduled with at least 24 hours' notice.
Bundles can't be refunded for cash once paid.

9. Loyalty points

You earn 1 point for every dollar spent at completed visits (not missed ones) and on bundles when they're paid. Points are added the day after your visit. Every 100 points is $5 off, taken at the spa. Points never expire and have no cash value. You can see yours in My account.

10. Your health and your safety

Please tell us about pregnancy, heart or blood-pressure conditions, recent surgery or injury, skin conditions, allergies and any medication that affects your skin when you book, and again on your first-visit form. We may adapt, shorten or postpone a treatment for your safety, and for some conditions we may ask for a note from your doctor before a massage or a heat treatment. The steam room, hot stones and some essential oils aren't suitable in pregnancy or with some conditions; we'll tell you.

11. Arriving late

Please let us know if you're running late. Your treatment ends at the booked time so the next guest's room is ready; time lost to a late arrival can't always be made up and is charged in full. After 15 minutes with no word, the room may be given to the next guest and the deposit kept.

12. The spa

Phones are silent in the lounge and the treatment rooms. Please leave valuables at home; lockers are free but at your own risk. Children under 16 are welcome at birthday parties with an adult; the steam room is for adults.

13. Prices

Prices are shown on our treatments page and may change; the price at the time you book applies to that booking. Prices are per person, before tax.

14. Photos on this website

The photos on this website show the kind of spa this is; they aren't photos of our rooms or our guests.

15. Contact

Questions about these terms: info@solidsitestudio.com. These terms are governed by the laws of Ontario, Canada. See also our privacy policy.