Questions & answers

Go to Book, choose your treatment and tap a free time. The times you see are live: each one has a real therapist or aesthetician and a real room free for the whole treatment. You'll get an email straight away with your booking code and how to pay the deposit.

Every booking is with a named member of the team and the confirmation says who. If you'd like someone in particular, write it in the Anything else box and we'll swap where we can. If your therapist books a day off, your appointment moves to a colleague with the same skills and we email you first.

Up to six months ahead, and at least 3 hours before the treatment, so there's time to send the deposit.

Closing time minus your treatment. We're open until 8 most days, 9 on Thursdays and Fridays, and 6 on Sundays.

Massage, facials, body treatments, spa days and couples or friends' bookings take 50%, and the rest is paid at the spa. Showers, birthdays and other celebrations take 30% to hold the date. Skin consultations are free.

By Interac e-Transfer to the email address in your booking email, which takes 3% off the whole booking, or by card with the Pay by card button (it confirms straight away). For e-Transfers, write your booking code — it looks like SW-7K3QX — in the message so we can match it automatically.

Within 24 hours of booking, or 2 hours before the treatment if that's sooner. If it hasn't arrived by then, the room is released for someone else.

We confirm by email and text: straight away for card payments, and usually within about 10 minutes of an e-Transfer arriving. Forgot the code in the message? Reply to your booking email and we'll match it by hand.

Buy it on the gifts page — a half day, a full day, or a membership. You pay, you get a code that starts with SP, and whoever you give it to books their visit with it whenever suits them. Print the confirmation email if you'd like something to hand over.

No. Gift bundles and membership visits never expire. Ontario's gift-card rules say they shouldn't, and we'd rather someone came in two years late than not at all.

Bundles are non-refundable once paid, but they can be used by anyone with the code, so an unwanted one can be passed on.

Friends' facials, bridal showers and birthday parties take up to six people in one booking. One person books, one deposit covers everyone, and the price is per person. From four people, 10% comes off the treatment part. Each extra person adds a little time, so tell us when you need to be finished by.

A shower for six takes the lounge and three of the team for an afternoon, which we can't refill at short notice. The 30% holds it; if you reschedule at least 24 hours ahead it moves with you. The balance is due 7 days before, and we'll remind you by email and text at 7 and 3 days.

For showers and birthday parties, yes — we bring tables, robes, towels, the kettle and the team. Travel is one fee per booking: $80, the local area, $140 for the surrounding area. We need a room we can darken a little, two power outlets and somewhere to park.

Cake, yes — tell us in the notes and we'll have plates. Bubbly and bites can be added when you book, served in the lounge by Leo. We don't allow outside alcohol.

Nothing. Robes, slippers and towels are here, and lockers are free. Come in whatever you like; you'll be in a robe within five minutes.

Fifteen minutes early. That's the steam room, a cup of tea, and a form if it's your first visit. Your therapist comes to find you in the lounge.

As long as you like, within our hours. The lounge and the steam room are yours after any treatment.

Massage with Anita or Gurleen, yes — they're registered massage therapists. Ask at the desk or reply to your confirmation email.

Congratulations. Book the prenatal massage from the second trimester and tell us how far along you are in the Health notes box. We'll skip the steam room, hot stones and some essential oils, and adapt facials and body treatments.

Tell us in the Health notes box when you book — high blood pressure, recent surgery, a heart condition, a skin condition, allergies. We'll adapt the treatment, and for some conditions we may ask for a note from your doctor.

No retinol, acids or peels for three days before, and no waxing or sunburn on the day. Come with a clean face if you can; we cleanse anyway.

Yes — unscented oils and fragrance-free products for anyone who asks. Write it in the notes when you book.

Use the Manage my booking link in your booking email, or go to Manage my booking and enter your email and booking code. You can move your treatment yourself up to 24 hours before it starts, and your deposit moves with it.

Cancel at least 24 hours ahead and we refund your deposit minus a $10 fee (to your card, or by e-Transfer if you paid that way). Celebration deposits are non-refundable, but rescheduling keeps them.

Please reply to your booking email or message us on WhatsApp as soon as you can. Changes with less than 24 hours' notice, and missed appointments, mean the deposit is kept.

A membership is a bundle of visits — six massages, four facials, two couples massages — paid once, for less than visit by visit. Book each visit with your code; a group booking uses one visit per person. Add-ons are paid at the visit. Visits never expire.

A visit cancelled at least 24 hours ahead goes back on your code. Shower visits can be rescheduled with 24 hours' notice but aren't returned. Bundles themselves can't be refunded.

Yes: 1 point for every dollar spent at completed visits and on bundles. Every 100 points is $5 off, taken at the spa. Points never expire. See yours in My account.

Yes, by email and text the day before your visit. We'll also email you when it's about time for your next massage or facial — you can rebook from that email, or ignore it.

Reply STOP to any of our texts. You'll still get emails about your booking.